Sourcing, supplier vetting, price negotiation, contract, production monitoring, coordination of inspection and shipping, and one dedicated manager in a single chat. Inspection and freight are billed separately at published rates, always quoted before you commit, never after.

You sign a contract with our Hong Kong entity and pay by bank transfer or card: 30% to start production, 70% after you approve the inspection report. The factory gets paid by us, so your money is never wired to an unknown supplier. Every shipment is insured.

The pre-shipment inspection catches defects at the factory, before the 70% payment. If something still slips through in transit, cargo insurance and our contract cover replacement or refund. Across 3,200+ clients our claim rate is under 1%.

Air: 7–12 days. Sea: 30–45 days to the US or EU. Rail to Europe: 20–28 days. All DDP: duties, HTS classification and customs clearance included, so the day we quote is the day it lands at your warehouse or FBA.

Daily. FNSKU labeling, poly-bagging and carton prep are done at our China warehouse for a fraction of US prep-center rates, and shipments go direct to FBA or your 3PL. Your prep spec stays on file for every restock.

$3,000 per shipment. Below that, formal customs entry and inspection costs eat the savings. We will tell you honestly if a parcel forwarder is a better fit for your size. Sourcing and quotes are free either way.

Yes. Second supplier, cost-down, or moving from a trading company to the actual factory. Send your current spec and landed cost; you get a side-by-side comparison within five days and an honest call on whether switching is worth it.

$3,000 per shipment on our side. Factory MOQs vary by category, typically 500–1,000 units for a first order; negotiating the MOQ down is part of the brief, and we tell you upfront when a category won’t go that low.

Factories charge a sample fee, usually $30–150, often credited against the order. We collect samples from all shortlisted factories at our Guangzhou warehouse and courier them to you in one box. Approving a sample is the first commitment you make.

You do. It is written into the contract with our Hong Kong entity, and we photograph and tag the tooling at the factory, so it can move with you if you ever change suppliers.

Yes. The factory name and its invoice are visible to you from the shortlist on. We stay in the chat for Mandarin, follow-through and the awkward conversations, but nothing is hidden behind us.

We confirm what your market requires, check the factory’s existing certificates, and arrange lab tests through accredited labs. Lab fees are passed through at cost, with the invoice.

0.5 m³ or 100 kg for sea and air freight; 10 kg for courier. Below that we will say so and point you to a parcel forwarder, because formal customs entry would cost more than the goods save.

Send their contact (WeChat, phone or email) and the proforma invoice. Your manager introduces themselves to the factory in Mandarin, agrees the pickup date and carton specs, and copies you on the summary. You keep paying the supplier directly.

Yes. Each supplier ships or we collect to the Guangzhou or Yiwu warehouse, where the cartons are counted and merged into one shipment with one customs entry. Consolidation is included in the intake fee.

You get a tracking link after booking, updated at each scan: warehouse out, port in, vessel or flight departed, arrived, customs released, out for delivery. Your manager messages you at every status change as well.

Lithium batteries and most liquids go by sea or dedicated DG air with the right UN packaging and declarations. We confirm the classification before pickup and tell you if a category cannot move on a given lane.

Every shipment is insured for 110% of invoice value door to door. Damage is documented at intake and at delivery, so liability is clear. We file the claim and settle with you; you do not chase the carrier.

Yes. Send the shipment plan from Seller Central. We apply FNSKU and carton labels in China, book the appointment with the fulfilment centre and send the proof of delivery, so units check in without a prep-centre detour.

One invoice from our Hong Kong entity after the shipment is measured and booked: freight, duties, handling and insurance. Bank transfer or card. Closing documents, commercial invoice and packing list for your accountant.